In the app or web portal, you can verify signal reception by checking whether the position updates continuously. If it does, there is coverage; if not, the device has no signal.
Double-check the operating mode for Scout devices.
Make sure the alarm recipient has all details filled in correctly and has access to the device you want to receive alarms from.
Double-check that you have SMS credits remaining. You can purchase additional credits in the webshop.
Make sure the security zone is activated.
Check that the main alarm switch is not activated (when it is active, no alarms are sent from the device).
Verify your update interval. The device only triggers an alarm when a GPS signal is transmitted and it is located outside the zone.
In the app or web portal, you can verify signal reception by checking whether the position updates continuously. If it does, there is coverage; if not, the device has no signal.
Double-check the operating mode for Scout devices.
Make sure the device is not placed under metal or carbon fiber, as this can weaken or block the signal.
Remove the batteries, leave the device unused for 30 minutes, then reinsert the batteries and place the device as open as possible for 15 minutes.
The device updates its operating mode the next time it connects to the system. If you have changed the interval from 24h to 8h, the change will take effect at the next system contact. You can check the map to see when the last update occurred.
If the problem persists, contact NorthTracker support:
Tel: +46 8 25 96 00
Email: info@northtracker.com
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By filling in this form, you agree to us processing your data. Read more about how we handle your data here: Link to privacy policy