In the app or on the web, you can check reception by seeing whether the position updates continuously. If it does, there is coverage; if not, there is no signal. Double-check the operating mode for Scout devices.
Make sure the alarm recipient has filled in all details correctly and has access to the device you want to receive alarms from.
Double-check that you have SMS credits remaining. You can purchase more in the webshop.
Make sure the security zone is activated.
Check that the main alarm switch is not activated (when it is active, no alarms are sent from the device).
Check the update interval. The device only sends an alarm when a GPS signal is transmitted and it is outside the zone.
In the app or on the web, you can check reception by seeing whether the position updates continuously. If it does, there is coverage; if not, there is no signal. Double-check the operating mode for Scout devices.
Check that the connection to the battery is secure; this is often caused by a loose connection.
Check that the connection is secure and that there is no loose contact.
Move the magnet closer to the sensor.
Make sure the device is not placed under metal or carbon fiber, as this can weaken or block the signal.
Remove the batteries, leave the device unused for 30 minutes, then reinsert the batteries and let the device remain as exposed as possible for 15 minutes.
Disconnect the device from the battery and leave it for 30 minutes. Then reconnect it.
On the map view, there is a button called Active Tracking. Activate it and check whether your device updates its position after the first 90-second countdown.
The device updates its operating mode at the next contact with the system. If you have changed to 24h mode, it will not switch until the next system contact. You can check the map view to see when the last update occurred.
Double-check the connection to the device’s battery.
Make sure you have enabled the alarm for DIN in the app:
Device → Alarm: DIN2/3
Check the wiring to the device.
Ensure that your device has a network connection.
Check the connection between your sensor and Machine Connect.
Do this by moving the sensor closer to the GPS unit and using the magnet to simulate opening and closing a door. When you receive an update in the app, move back and test the range. If the door you want to monitor is out of range, try moving the GPS device closer if possible.
If the problem persists, contact NorthTracker support:
Tel: +468-25 96 00
Email: info@northtracker.com
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By filling in this form, you agree to us processing your data. Read more about how we handle your data here: Link to privacy policy